Cancellation & Rescheduling
Straightforward, no fine print. Here's exactly how it works if plans change.
If you cancel
- More than 7 days before the event: you may request a reschedule or cancellation, subject to these terms. Where we can move you to another available date, your payment moves with you.
- Within 7 days of the event: the deposit becomes non-refundable unless Battle Ops agrees otherwise in writing.
- Within 48 hours of the event: the booking is generally non-refundable, because equipment, staffing and logistics have already been committed.
Weather & circumstances outside your control
If weather or other circumstances beyond your control make the event unsafe, Battle Ops may offer a rescheduled date subject to availability. We'll always talk it through with you first — safety comes before the party.
Payment & confirmation
- A booking is only confirmed once the required payment has successfully been received.
- You can pay a 50% deposit to secure the date, or pay in full upfront. If you pay the deposit, the remaining balance is due 48 hours before the event.
- Payments are made by card (Yoco) or EFT, using your unique booking reference.
Talk to us
Plans changed? Message us as early as you can — the more notice we have, the more we can do. WhatsApp 068 308 5563 or email info@battleops.co.za.
This policy is our current operating framework and the final wording is being reviewed before launch. It does not promise automatic refunds. Anything agreed outside this policy will be confirmed with you in writing.
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